Booking and Deposit Policy:

When booking an appointment, a deposit may be required to secure your booking. This deposit will be deducted from the total cost of your treatment. When booking an appointment, a valid credit card is required to confirm your booking. Your card details will be securely held on file, and no payment will be taken at the time of booking.

Cancellation: A minimum of 48 hours' notice is required to cancel or reschedule your appointment. If you fail to cancel or reschedule your appointment with less than 48 hours’ notice, 100% of the scheduled service fee will be charged.
No-Show: If you do not attend your appointment without prior notice, the full appointment fee will be charged.

By booking an appointment, you agree to these terms.

Attire and Professional Conduct:
Clients are expected to wear appropriate attire during treatments. If work is being done on your lower back, glutes, or hamstrings, please bring shorts or boxers.

For all massages, clients must wear at least underwear to ensure modesty. You will always be draped with a sheet or towel, and you are welcome to adjust coverage as needed for your comfort.

Any inappropriate behaviour or attire will result in the immediate termination of the session. Professionalism and safety are our top priorities.

R&R is not responsible or liable for any personal possessions or belongings.

Credit Card Information and Security:

Your credit card information is securely stored and processed using Square, a trusted and compliant third-party payment processor. Square complies with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment details are encrypted and securely handled.

We do not directly store your credit card details on our servers. All transactions and payment data are managed through Square’s secure platform.

Cancellation and No-Show Policy:

Cancellation: We require a minimum of at least 48 hours' notice to cancel or reschedule your appointment. If sufficient notice is not provided, or if you fail to attend your appointment, your credit card will be charged the full amount of the scheduled service.
No-Show: If you do not attend your scheduled appointment without prior notification, you will be charged 100% of the service fee.

Payment Processing:

All payments, including charges for missed appointments or late cancellations, will be processed securely through Stripe and Square. By booking an appointment, you authorise us to charge your stored credit card for any applicable fees as outlined in these Terms and Conditions.

Refund Policy:

Charges incurred due to cancellations or no-shows are non-refundable. If you believe a charge was made in error, please contact us at admin@recoverandrevive.co.uk to resolve the issue.

Packages and Memberships:

You may cancel your membership at any time with no ongoing commitment. However, once payment for a package or membership has been made, it is non-refundable and non-transferable. This includes any unused sessions or remaining time on a membership. It is your responsibility to book your preferred time slots in advance, as availability cannot be guaranteed.

Limitation of Liability:

While we ensure a secure payment process through Square and Stripe, we are not liable for any issues or errors caused by third-party payment processors. You should resolve any disputes or issues with payments directly with your credit card provider or Square.

We respect your privacy and are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Data We Collect:

We collect the following personal data:

Personal Information: Name, email address, phone number, and address when you book an appointment.
Payment Details: Credit card information (processed securely by Square).
Technical Data: Your IP address, browser type, and cookies for website analytics and performance improvements.

How We Use Your Data:

Your data is used for:

Processing Bookings: Ensuring your appointments are scheduled and managing payments.
Service Communication: Contacting you regarding your bookings, cancellations, and updates.
Improving Website Performance: Using technical data to improve your user experience.

Sharing Your Data:

We do not share your personal information with any third parties, except for:

Payment Processors: Your credit card details are securely handled by Square.
Legal Compliance: We may disclose your information if required by law.

Data Security:

We take appropriate measures to protect your personal information from unauthorized access or disclosure. Your payment information is processed securely through Square, which complies with PCI DSS standards.

Your Rights:

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request Correction of any inaccuracies in your data.
Request Deletion of your personal data, unless required for legal or contractual purposes.

For any data requests, please contact us at admin@recoverandrevive.co.uk.

Governing Law:

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales, and any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions:

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately. By continuing to book services after any changes, you agree to be bound by the updated Terms and Conditions.

Consent:

By booking an appointment, you acknowledge that you have read and understood these Terms and Conditions, including the Privacy Policy, and you agree to be bound by them.

Contact Information:

If you have any questions about these Terms and Conditions or how your credit card information is handled, please contact us at admin@recoverandrevive.co.uk.

Updated: 21st January 2025.

TERMS AND CONDITIONS