Terms and Conditions

We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, and out of consideration for our time, we have adopted the following policies:

Suitability of treatment:

There are some potential contraindications to having a massage treatment, this will be discussed on your first appointment, or if this occurs later in a course of treatment, then it will be re-evaluated and you will be informed if it is no longer appropriate to continue with your treatment.
Massage treatments are NOT a substitute for medical examination or medical care. You must honour all existing and future medical practitioner appointments. It is NOT appropriate to stop any course of medication or treatment as prescribed by your GP or other healthcare professional without first discussing this with them.
Any therapy or treatment provided should not be used in place of conventional medical care.
Always consult your GP or a healthcare professional for medical attention and advice.

What to expect after treatment:

It is normal for you to feel some muscle soreness, aching and on occasion some localised bruising as a result of deep tissue massage therapy to the (skin, muscles, tendons and ligaments), and this will pass as part of the recovery process.

Attire and Professional Conduct:

To maintain a professional environment clients are expected to wear appropriate attire during treatments.
If I am working on your lower back, glutes and hamstrings you are required to bring shorts/boxers.
For all massage sessions, it is required that clients wear no less than underwear to ensure modesty and comfort.
You will always be respectfully draped with a top sheet or towel, or clothed.
You may leave as much clothing on as you feel comfortable.
Any suggestive behaviour or innapropriate attire will not be tolerated and will result in termination of the session.
At any time during the session, you can adjust the drape or ask for an additional towel or sheet to provide more coverage.
I prioritise the comfort and safety of both clients and myself, and any breach of this policy will be addressed with discretion and respect.

Yoga & Breathwork information:

All equipment is provided so you do not need to bring a mat, towel, bolster etc unless you wish to bring your own.
Wear comfortable and breathable clothing.
At any time during the session you feel uncomfortabe with a pose, or breathwork technique you can stop and we can change the session.

Cancellations:

We require a minimum of 24 hours’ advance notice if you need to cancel or reschedule an appointment.
In the event that you fail to provide the required advance notice you will be charged 100% of the treatment fees.
Charges will not be applied when the required cancellation notice is provided.
Clients who either forget or consciously choose to forgo their appointment without providing the required minimum notice will be considered a “no-show” and will be charged the full amount for their “missed” appointment. Please note that future services may be denied until payment is received.

Late arrivals:

Appointment times have been arranged specifically for you. If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, we will assess if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session, however we will do our best to satisfy the scheduled time.