Terms and Conditions

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• At Recover & Revive, appointments are carefully scheduled to ensure each client receives the time and care they deserve.

• These policies are designed to protect both clients and practitioners and to support the smooth and professional running of the clinic.

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Bookings and Payments

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• A valid debit or credit card is required to secure all bookings and must be held securely on file via Jane App.

• By booking an appointment, you authorise Recover & Revive to charge the card held on file where a payment, booking fee, cancellation fee or non-attendance fee is due under these terms.

• If you are a new client, pre-payment for your first appointment may be required at the time of booking.

• Unless otherwise stated, payment for treatment is processed following your appointment or automatically where contactless checkout has been selected.

• By booking an appointment, you confirm that you have read and agree to these Terms and Conditions.

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90-Minute Full Body MOT Appointments

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• Due to the extended appointment time reserved, additional booking terms apply to all 90-minute Full Body MOT appointments.

• A 50% non-refundable booking fee is required to secure all 90-minute Full Body MOT appointments.

• When booking online, a valid debit or credit card must be provided and held securely on file.

• Recover & Revive will charge 50% of the total treatment cost to the card held on file following receipt of the booking.

• Your appointment is not confirmed until the booking fee has been successfully processed.

• The booking fee is deducted from the total cost of your treatment, with the remaining 50% payable following your appointment.

• The 50% booking fee is non-refundable if you choose to cancel your appointment, regardless of how much notice is provided.

• If you wish to reschedule and provide more than 72 hours’ notice, the booking fee may be transferred to the rearranged appointment.

• Cancellations or rescheduling made within 72 hours of the appointment will be charged 100% of the total treatment fee. Any booking fee already paid will be deducted from the amount due.

• Failure to attend without notice will result in 100% of the treatment fee being charged.

• If Recover & Revive cancels your appointment and an appropriate alternative cannot be arranged, any booking fee paid will be refunded.

• If the booking fee cannot be successfully processed, Recover & Revive reserves the right to release the appointment.

• By booking a 90-minute Full Body MOT, you confirm that you have read and accepted these terms and authorise Recover & Revive to charge the card held on file accordingly.

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Cancellations and Rescheduling

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• We understand that plans can change. However, appointment times are reserved specifically for you and short-notice changes can be difficult to refill.

• A minimum of 72 hours’ notice is required to cancel or reschedule an appointment without incurring the full treatment fee.

• Appointments cancelled or rescheduled within 72 hours of the scheduled start time will be charged 100% of the appointment fee.

• The applicable fee may be charged to the debit or credit card held securely on file.

• Failure to attend an appointment without notice (“no-show”) will incur 100% of the appointment fee.

• For 90-minute Full Body MOT appointments, any booking fee already paid will be deducted from the cancellation or non-attendance fee due.

• Recover & Revive may choose to waive or reduce a cancellation charge in exceptional circumstances at its discretion.

• Late arrivals may result in a shortened treatment. The full appointment fee will still apply, as the original treatment time has been reserved and the session cannot be extended where this would impact the next client.

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Refunds

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• Refunds are not available for completed treatments.

• Refunds are not available for missed appointments, no-shows or cancellations made within 72 hours.

• The 50% booking fee for 90-minute Full Body MOT appointments is non-refundable if the client chooses to cancel.

• Where a 90-minute appointment is rescheduled with more than 72 hours’ notice, the booking fee may be transferred to the rearranged appointment.

• If Recover & Revive cancels an appointment due to practitioner illness, emergency or another clinic-related reason, you will be offered the option to reschedule or receive a refund of any payment already made for that appointment.

• Nothing in these terms affects any statutory rights you may have under applicable consumer law.

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Gift Cards

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• Gift cards are valid for 6 months from the date of purchase unless otherwise stated.

• Gift cards are non-refundable and have no cash value, subject to applicable consumer rights.

• Gift cards may be used towards eligible treatments or products offered by Recover & Revive at the time of redemption.

• Gift cards must be presented or applied at the time of payment.

• Recover & Revive cannot accept responsibility for lost gift card details.

• Promotional or discounted gift cards cannot be combined with other offers unless explicitly stated.

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Memberships and Packages

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• Memberships are managed by the client, and it is the client’s responsibility to book their sessions within the relevant time period.

• Missed appointments remain subject to the clinic’s cancellation policy.

• Unused sessions cannot normally be rolled over, refunded or credited to a future membership period unless otherwise agreed.

• Memberships and packages are non-transferable unless agreed by Recover & Revive in advance.

• Regular attendance is recommended to gain the intended benefit of your membership plan.

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Health, Safety and Scope of Practice

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• All clients must complete the required intake and consent forms prior to treatment.

• It is your responsibility to provide accurate health information and to inform your practitioner of any medical conditions, allergies, injuries, pregnancy, medication or recent changes to your health before treatment.

• Certain conditions may require medical clearance before treatment can safely proceed.

• Treatment will only be provided where the practitioner considers it appropriate and within their qualifications, training and professional scope of practice.

• Treatment outcomes vary between individuals and no specific outcome or improvement can be guaranteed.

• Advice or information provided during treatment does not replace assessment, diagnosis or treatment from an appropriately qualified medical professional.

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Dry Needling and Medical Acupuncture

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• Dry needling or medical acupuncture will only be performed following appropriate assessment and informed consent.

• Techniques are used within the practitioner’s current training and professional scope.

• This is a Western medical technique and is not offered as traditional Chinese acupuncture.

• Single-use sterile needles and appropriate hygiene and safety procedures are used.

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Manual Lymphatic Drainage (MLD)

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• Manual Lymphatic Drainage is a gentle treatment designed to support normal lymphatic and circulatory function.

• It is not a substitute for medical assessment or specialist management of lymphoedema or other diagnosed medical conditions.

• Clients must disclose relevant medical conditions, recent surgery, infection or active illness before treatment.

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Professional Conduct

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• Professional boundaries must be maintained at all times.

• Inappropriate, abusive, threatening or sexual behaviour towards any practitioner or member of staff will not be tolerated.

• Recover & Revive reserves the right to terminate a treatment immediately where inappropriate behaviour occurs.

• Where a treatment is terminated due to inappropriate client behaviour, the full treatment fee may remain payable.

• Future bookings may be declined where appropriate.

• Client confidentiality and personal information will be managed in accordance with applicable data-protection requirements.

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Liability and Treatment Outcomes

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• Every reasonable care is taken to provide treatment safely and appropriately within the practitioner’s professional scope.

• Clients are responsible for providing complete and accurate information about their health and for following relevant aftercare advice.

• Recover & Revive cannot guarantee a particular treatment outcome or recovery time.

• Nothing within these Terms and Conditions excludes or limits liability where it would be unlawful to do so.

• Clients should seek advice from their GP or another appropriately qualified healthcare professional where medical diagnosis, investigation or ongoing medical management is required.

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Location and Arrival

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• Recover & Revive is located at:

• 14–15 Montpellier Arcade
  Montpellier Street
  Cheltenham
  GL50 1SU

• Arrival and access information will be included within your booking confirmation.

• Please arrive on time for your appointment. There is a waiting room you can utilise if you arrive early, but please avoid arriving earlier than 15 minutes before your treatment.

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Privacy and Data Protection

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• Client records and health information are securely stored within Jane App.

• Personal information is processed in accordance with applicable UK data-protection legislation.

• Personal and health information will not be shared without an appropriate lawful basis, except where disclosure is required or permitted by law, including relevant safeguarding circumstances.

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Payments and Processing

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• Online and card-on-file payments are securely processed through Jane App using Stripe as its integrated payment provider.

• In-person card transactions may also be processed through Square where applicable.

• Recover & Revive does not have access to your complete card details.

• Payment information is handled by the relevant payment processor in accordance with its security and privacy requirements.

• “Stripe”, “Square” or associated payment-processing information may appear in connection with a transaction on your bank statement.

• By booking or purchasing through Recover & Revive, you agree to payments being processed through the applicable third-party payment provider.

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Agreement

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• By making a booking with Recover & Revive, you confirm that you:

• have read and understood these Terms and Conditions;

• agree to the booking, payment, booking-fee and cancellation terms applicable to your appointment;

• authorise applicable charges to the payment card provided in accordance with these terms;

• consent to treatment following appropriate assessment and within your practitioner’s professional scope of practice; and

• understand that treatment outcomes cannot be guaranteed.